Privacy Policy.

At Whitehand Services, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it. By using our website at whitehandservices.com or engaging us for facility management services, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly to us and certain technical information automatically when you use our website.

Information you provide

• Contact details submitted through our enquiry forms or by phone, email or WhatsApp - typically your name, email address, phone number, organisation, and service requirement.
• Facility details shared during onboarding, site visits or service delivery - including facility location, size, and operational requirements.
• Communications with our team via email, phone, WhatsApp or in person.

Information collected automatically

• Usage data: IP address, browser type, device information, pages visited, time on site, and referring URL.
• Cookies and similar technologies as described in the Cookies section below.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request.
• Conduct site visits, prepare proposals, and onboard your facility.
• Deliver and manage our housekeeping, security, manpower and facility management services.
• Communicate with you about your account, contracts, and any operational updates.
• Improve our website, services and customer experience.
• Meet our legal, regulatory and statutory obligations - including PSARA, ESI, PF and labour law compliance.
• Detect, prevent and respond to fraud, security incidents and other harmful activity.

3. Sharing & Disclosure

We do not sell your personal information. We share it only in the following limited circumstances:

• Service providers and processors we use to operate our business - for example, our form submission service (FormSubmit), email providers, hosting providers, and accounting partners. These parties are contractually bound to handle your data securely and only on our instructions.
• Regulatory and statutory bodies when required to comply with PSARA, ESI, PF, GST, labour law, or other applicable Indian regulations.
• Law enforcement or legal authorities in response to lawful requests, court orders, or to protect our rights and the safety of our clients and staff.
• Successor entities in the event of a merger, acquisition, restructuring or sale of all or part of our business.

4. Cookies & Tracking Technologies

Our website uses a minimal set of cookies and similar technologies. These are used primarily to:

• Remember your preferences and improve site performance.
• Analyse aggregate site usage so we can improve content and user experience.

You can control cookies through your browser settings. Note that disabling cookies may affect some site functionality.

5. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure or destruction. These include access controls, secure hosting, and staff training. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Typical retention periods:

• Enquiry contact details: up to 24 months from last contact, unless you ask us to delete sooner.
• Active contract records: for the duration of the contract plus 7 years (in line with Indian tax and statutory record-keeping requirements).
• Compliance records (ESI, PF, PSARA): for the period mandated by the relevant authority.

7. Your Rights

Subject to applicable Indian law, you have the right to:

• Access the personal information we hold about you.
• Request correction of information that is inaccurate or out of date.
• Request deletion of your information, where we are not required to retain it for legal, contractual or statutory reasons.
• Withdraw any consent you have given us.
• Object to certain types of processing, including marketing communications.

To exercise any of these rights, write to us at contact@whitehandservices.com. We will respond within a reasonable time, typically within 30 days.

8. Children’s Privacy

Our services are intended for businesses, property managers, and adult residential customers. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with information, please contact us so we can take appropriate action.

9. Third-Party Services & Links

Our website uses select third-party services that may process limited information on our behalf:

• FormSubmit - to relay enquiry form submissions to our inbox.
• Google Maps - to display our office location on the contact page.
• Google Fonts & CDN-hosted icon libraries - for fonts and iconography.
• WhatsApp - for direct messaging via the floating chat widget.

Our site may also contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before sharing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice (such as a notification on our website or by email).

11. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or our handling of your information, please reach out to us:

• Email: contact@whitehandservices.com
• Phone: +91 99457 41572
• Address: Whitehand Services Pvt. Ltd., No 33 Aashirwada, Ground Floor, Konanakunte Anjanapura Main Road, 1st Cross Rd, Anjanadri Layout, Bengaluru, Karnataka 560062.