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Legal

Terms of Service.

Effective date: 12 May 2026Last updated: 12 May 2026

On this page
  • Introduction
  • Acceptance of Terms
  • Description of Services
  • Engagement & Quotations
  • Service Agreements
  • Your Responsibilities
  • Compliance & Licensing
  • Payments & Billing
  • Intellectual Property
  • Disclaimers & Warranty
  • Limitation of Liability
  • Indemnification
  • Termination
  • Governing Law
  • Changes to Terms
  • Contact Us

These Terms of Service govern your use of the Whitehand Services website (whitehandservices.com) and any engagement with Whitehand Services Pvt. Ltd. for facility management, housekeeping, security, manpower or related services. By browsing our site or engaging us, you agree to these terms.

1. Acceptance of Terms

By accessing this website, submitting an enquiry, or entering into a service agreement with us, you confirm that you have read, understood, and agreed to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use of the site and our services.

2. Description of Services

Whitehand Services provides facility management and related services across Bangalore, including:

  • Corporate and residential housekeeping
  • Security guard services under a valid PSARA licence
  • Trained manpower supply
  • Integrated facility management
  • Associated operational services as agreed in writing with each client

The exact scope, deliverables, service levels and pricing for each engagement are defined in a separate written service agreement.

3. Engagement & Quotations

Enquiries received through our website, phone, email or WhatsApp are not binding offers. Quotations are typically provided after a site visit and remain valid for the period specified on the quotation (default: 30 days). A binding engagement begins only when both parties sign a written service agreement or work order.

4. Service Agreements

All ongoing services are governed by a written service agreement that sets out:

  • Scope of services and deliverables
  • Service levels and quality standards
  • Staffing, shift patterns and supervision
  • Pricing, billing cycle and payment terms
  • Contract term, renewal and termination provisions
  • Compliance, indemnification and dispute resolution

If there is any conflict between these Terms of Service and a signed service agreement, the signed agreement will prevail for that engagement.

5. Your Responsibilities

When engaging Whitehand Services or using our website, you agree to:

  • Provide accurate, current and complete information when submitting enquiries or onboarding.
  • Grant our team reasonable access to the facility for site visits, surveys, mobilisation and ongoing operations.
  • Provide a safe working environment for our staff, including necessary utilities, storage, rest space and emergency access.
  • Designate a single point of contact at your facility for day-to-day operational coordination.
  • Settle invoices according to the agreed billing cycle.
  • Use our website only for lawful purposes and not in any way that could damage, disable or impair the site or interfere with other users.

6. Compliance & Licensing

Whitehand Services operates as a licensed and compliant facility management firm:

  • PSARA - our security guard operations run under a valid licence under the Private Security Agencies (Regulation) Act, 2005 in Karnataka.
  • ESI & PF - all staff are on our formal payroll, with Employees’ State Insurance and Provident Fund contributions made as required.
  • Labour law - we comply with applicable minimum wages, leave, bonus, gratuity and other statutory obligations.
  • GST - we are GST registered and provide tax-compliant invoices.
  • Police verification - all field staff are police-verified prior to deployment.

Where applicable, we will make compliance certificates and supporting documents available to clients on reasonable request.

7. Payments & Billing

Unless otherwise stated in your service agreement:

  • Invoices are issued monthly and are payable within the period specified in the agreement (default: 15 days from invoice date).
  • Late payments may attract interest as specified in the agreement, in line with applicable law.
  • All amounts quoted are exclusive of GST unless explicitly stated. Statutory taxes will be added at the prevailing rate.
  • Pricing may be revised in case of statutory changes (minimum wage revisions, ESI/PF rate changes, GST changes) on reasonable written notice.

8. Intellectual Property

All content on the Whitehand Services website - including the Whitehand name, logo, brand marks, photographs, copy, design and code - is the property of Whitehand Services Pvt. Ltd. or its licensors and is protected by Indian and international intellectual property laws.

You may not copy, reproduce, republish, modify, or distribute any of our content without prior written permission, except for personal, non-commercial reference.

9. Disclaimers & Warranty

The Whitehand Services website is provided on an “as is” and “as available” basis. While we take reasonable care to keep information accurate and current, we make no warranties or representations about the completeness, accuracy or reliability of any content on the site.

Service warranties for engagements are governed by the specific service agreement signed between Whitehand Services and the client.

Important. Our 100% satisfaction guarantee, response-time commitments and other service promises advertised on our website apply only to active service engagements governed by a signed agreement.

10. Limitation of Liability

To the maximum extent permitted by law, Whitehand Services and its directors, officers, employees and affiliates shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of our website or services - including loss of profits, goodwill, data, business interruption, or other intangible losses.

Our total aggregate liability under any service engagement shall not exceed the total fees paid to us by the client in the three months immediately preceding the event giving rise to the claim, except where such limitation is not permitted by law.

11. Indemnification

You agree to indemnify, defend and hold harmless Whitehand Services and its team from any claims, damages, losses, liabilities and expenses arising out of (a) your breach of these Terms or any service agreement; (b) your misuse of our website or services; or (c) your violation of any law or the rights of any third party.

12. Termination

Termination of any ongoing service engagement is governed by the relevant service agreement. We may also restrict or terminate access to the website at any time if we believe you are misusing it or breaching these Terms.

13. Governing Law & Disputes

These Terms of Service, and any disputes arising out of or related to them, are governed by the laws of India. The courts at Bengaluru, Karnataka shall have exclusive jurisdiction.

For service engagements, the dispute resolution mechanism (including any arbitration clause) set out in the relevant signed service agreement shall apply.

14. Changes to Terms

We may update these Terms of Service from time to time. When we do, we will update the “Last updated” date at the top of this page. Material changes will be highlighted on our website or communicated directly to active clients where appropriate. Continued use of the site or our services after an update constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms of Service, please reach out:

  • Email: contact@whitehandservices.com
  • Phone: +91 99457 41572
  • Address: Whitehand Services Pvt. Ltd., No 33 Aashirwada, Ground Floor, Konanakunte Anjanapura Main Road, 1st Cross Rd, Anjanadri Layout, Bengaluru, Karnataka 560062.
Whitehand Services

Bangalore's trusted facility management partner for 15+ years. We deliver world-class housekeeping, PSARA-licensed security, and skilled manpower to corporates and premium residences across the city.

Services

  • Housekeeping
  • Security Guard Services
  • Manpower Supply
  • Facility Management

Locations

  • Whitefield
  • Electronic City
  • Koramangala
  • HSR Layout
  • Indiranagar
  • JP Nagar
  • All 20+ areas →

Get In Touch

  • No 33 Aashirwada, Ground Floor, Konanakunte Anjanapura Main Road, 1st Cross Rd, Anjanadri Layout, Bengaluru, Karnataka 560062
  • +91 99457 41572
  • contact@whitehandservices.com

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